Cybertruck Returned From Tesla Service With 26,000 Fewer Miles, and That's Not Its Only Concern | Carscoops

      The service visit resulted in multiple problems, but the most significant and perplexing is definitely the odometer reset.

      On May 17, 2025, at 12:10, Stephen Rivers reported that the odometer of a Tesla Cybertruck was set back to zero after a service appointment, erasing over 26,000 miles. The owner mentioned that the vehicle now has a headlight issue causing a “lazy eye” appearance and is missing a front bash plate. The Tesla service center has not yet addressed all reported concerns or clarified the cause of the odometer issue.

      Service experiences can vary widely; some are exceptional, many are merely satisfactory, others are poor, and then there are cases like this. Imagine leaving your prized six-figure vehicle at a service center for minor repairs, only to receive it back with additional problems, including an inexplicably reset odometer. This is the unfortunate experience shared by one Tesla Cybertruck owner in a perplexing online discussion.

      In the owner's words, “My CyberBeast went in for a spa day and came back a newborn, with a lazy eye and a missing limb.” This comment captures the essence of a strange service experience recently recounted on CybertruckOwners. The Tesla service team failed to resolve all issues with the Cybertruck, and astonishingly, returned the vehicle with its odometer wiped clean. This wasn’t just a rollback; it was as if the mileage never existed.

      This was not just any Cybertruck; the owner possessed the top-tier model, priced over $100,000, and typically the most meticulously designed vehicle from Tesla. The owner had initially brought it in for a few minor fixes: a new light bar installation, alignment adjustments for some panel gaps, and resolution of an intermittent ABS alert.

      Service Day Becomes a Nightmare

      As per his account, Tesla assured the owner that all repairs would be completed by Thursday. When that deadline was missed, the service team rescheduled pickup for Friday, and he believed the vehicle would be ready by 5:30 p.m., but that was not the case. Upon arrival, several issues were apparent. The truck did not recognize his phone, trim was hanging under the glove box, and the odometer displayed zero.

      He expressed, “My 26k-mile CyberBeast is now a CyberBaby. I recorded a video showing the ‘count’ increase from 0 to 1 as I drove away. Both the app and service menu confirm it’s factory-fresh, disregarding the five months of road-trip dust.” To clarify, this was not an error; every source of information regarding his mileage corroborated it.

      The owner even shared a video showing the odometer changing from 0 to 1 mile as he departed. However, the situation worsened: the light bar installation appeared to have been done without any attention to symmetry, featuring a half-inch gap on one side and none on the other. Additionally, there was a loose bolt in the tailgate and a trim panel that wasn’t securely attached.

      Moreover, there are reports of some Cybertrucks becoming inoperable due to Tesla’s recent software updates.

      At this point, the owner is still trying to determine the appropriate resolution. Many forum members believe Tesla overlooked certain steps during the service process. In any case, this incident does not reflect well for a company striving to enhance its public reputation.