Cybertruck Owner Finds Dead EV After Two Weeks Connected to Charger | Carscoops

      In a situation that some critics of Tesla may have tried to leverage against the company, swift service turned the tide.

      18 hours ago

      by Stephen Rivers

      A Cybertruck owner returned from vacation only to discover his electric vehicle was unresponsive despite being plugged in.

      Tesla promptly identified a malfunctioning power converter and provided free towing for the necessary repairs.

      The company clarified that neither heat nor the charging process was to blame and fully covered the repairs.

      Imagine returning home after a couple of weeks to find your expensive electric vehicle completely dead. One might expect that it had been unplugged and slowly draining its battery, but in this instance, the Cybertruck remained connected to a charger throughout.

      When owner AJ Esguerra came back to his Cybertruck after a two-week absence, he was shocked to find it had been charging for nearly the entire duration. Parked in the intense heat of Arizona, he feared he might have permanently damaged the vehicle. However, a single message to Tesla service provided the assistance he needed.

      Concerns After Two Weeks of Being Plugged In

      Esguerra's initial concerns were genuine. He sought help by posting in the Cybertruck Owner’s Club on Facebook, stating, "Need some help— we were on vacation for 2 weeks and just returned, and the CT won’t power on at all. I checked my app, and it last connected 11 days ago."

      Considering the circumstances, he worried that the extreme heat in Arizona might have combined with a constant trickle charge to damage something on his truck.

      "We’ve had record heat the past week. Is it possible it overheated and damaged the battery, or can I attempt a master reset before I arrange a service call?" he inquired of other owners. Most responses were supportive, though a few were less than encouraging.

      “It’s bricked bro…” commented one person. “An insurance fire is the only solution,” another suggested. Thankfully, some users comforted him and advised him to reach out to Tesla service, which he promptly did, leading to rapid assistance.

      “Tesla service is on the way. Quick response through the app and I received a call immediately,” Esguerra reported. The technicians soon revived the truck, towed it to a service center, and conducted further diagnostics.

      The True Issue

      What they discovered was a failure of the power converter. AJ noted that this issue had nothing to do with charging or heat. In fact, he stated Tesla advised him to keep the vehicle plugged in as long as necessary.

      “They recommend keeping it on the charger at all times. It will stop charging when it’s full. They mentioned many snowbirds with CTs leave theirs plugged in for months without issues,” he explained.

      In a world where vehicles often break down and warranty or service experiences are less than satisfactory, this instance stands out as a positive exception. AJ shared that he is back on the road and that Tesla took care of all the expenses. This outcome is as fortunate as one could hope for in such a scenario.