Lucid Promised Opulence, But All This Owner Experienced Was Regret and Nightmares | Carscoops

      A Lucid owner has expressed on social media why he is opting for an Acura instead of continuing with the brand.

      He acknowledges that the car performs well, but the service and overall ownership experience leave much to be desired.

      He emphasizes that early adopters frequently encounter frustrating challenges with new car manufacturers.

      Embracing the latest automotive innovation can initially feel like a glimpse into the future, but it can quickly turn problematic, especially during service visits. This was the case for one Lucid owner who purchased an Air Pure AWD in 2023 and is now transitioning to an Acura less than a year later. While he finds the car to be solid, the ownership experience has been disappointing.

      In a post that he describes as somewhat of a rant, the former Lucid driver remarked, “Purchasing a Lucid means you’re not merely acquiring a stylish and enjoyable electric vehicle; you’re investing in a broader experience. Unfortunately, that experience has been… lacking.”

      Shared on Reddit, the story highlights a particular owner's journey with a vehicle from a youthful automaker. He leased the car in 2023 and reported that it spent two out of twelve months in the service department. Issues included malfunctioning windows, a stuck frunk, buzzing speakers, trim defects, unreliable phone connectivity, and the owner characterized the company as being "completely lost, unable to differentiate its right from left."

      The situation suggests a lack of communication among different departments, leading some representatives not to review customer notes before contacting them. In one instance, a Lucid employee mentioned that a lease buyout was possible, while another claimed it was not. After inquiring about the buyout, the owner ironically received not answers, but a sales pitch for another Lucid.

      When it comes to service, while all companies occasionally make mistakes, this owner noted that they had not received any calls or messages to discuss their decision to terminate the lease. For this (now former) owner, Lucid is lacking in a significant aspect: “They’re not just selling a car – they’re selling a luxury experience. Currently, they’re only delivering half of that,” he stated.

      On a positive note, this remark suggests there may be some hope. Although Lucid may still be figuring out the service and customer experience aspects, they have developed an excellent electric vehicle. “The car itself? Fantastic. A joy to drive,” said the owner. Interestingly, he will replace the Lucid with an Acura ZDX. So, what led to this choice?

      “It feels like a sophisticated, luxury version of [a Honda Prologue],” he explained. “No, it’s not as exciting as the Lucid, but I prefer reliability, a responsive local dealer, guaranteed loaners, and lower insurance rates. Plus, the lease is around $300 a month with no down payment.”

      In the end, this seems to be a common scenario when purchasing from a startup electric vehicle company. While issues can arise with any brand, they tend to fall more frequently on the shoulders of early adopters of newer automakers.