Service Issues Prompt Lucid Owner to Contemplate Parting with $100K EV | Carscoops

      While the owner is very happy with his Air GT, he is considering selling it after experiencing multiple poor interactions with Lucid's service.

      A Lucid Air owner faced a twelve-hour wait for repairs due to limited access to service centers.

      High repair costs, long travel distances, and inadequate communication are causing owners to question Lucid’s future.

      Not all owners report negative experiences, but the gaps in service are increasingly becoming apparent.

      Lucid may have entered the electric vehicle market later than others, especially in comparison to the more established and successful Tesla, yet it has launched a competitive first product with the Air sedan. Despite the positive reviews from those who have driven the EV, one customer is seriously contemplating selling his car.

      A Good Vehicle, But Lacking Support

      The owner, who shared his experience on Reddit using the username MtrCityMadMan, purchased an Air GT in June 2022. He mentions that he has been very happy with the vehicle, describing it as “a pleasure to drive” with a “fantastic” range. However, he believes Lucid’s customer service is sorely lacking, leading him to reconsider keeping the car despite its favorable qualities.

      More: A Lucid Air Priced at $50,000 Might Be An Unmissable Opportunity

      His difficulties began when he accidentally damaged the fairing of a side view mirror in his garage, which he acknowledges was entirely his fault. Upon contacting Lucid, he was informed that he needed to visit a service center for repairs – manageable if not for the 2.5-hour drive required. Despite his frustration, he accepted that the company had selected a “strategic location,” so he decided to undertake the journey.

      In theory, this was a simple job expected to be finished relatively quickly. The technicians at the service center assured him that it would take one to two hours, which he accepted without complaint. Unfortunately, this estimate proved overly optimistic.

      “I waited in a McDonald’s for over 5 hours,” he recounted on his Reddit post. “There were no updates, and when I called, they couldn’t provide any timeline. What was supposed to be a morning repair (left early and planned to return around midday) turned into a 12-hour ordeal. They barely gave an apology.”

      Bumper Troubles: The Same Issue, Another Repair

      The next problem arose when he needed to repair the Air’s bumper after a minor collision with another vehicle. Although the damage wasn't severe, he prefers to keep his cars in perfect condition – which is understandable. However, what isn't acceptable is having to drive 2.5 hours again since there is no certified Lucid shop in his city, leave the car for at least three days, and then return again to pick it up, assuming everything went well and the technicians completed the bumper repair on time. He acknowledges the option to use a flatbed service to avoid this hassle, but that would cost about $1,500, which he deemed too expensive.

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      With the bumper repaired, he was able to enjoy his Air again. Yet another issue occurred, this time related to the car itself (though dealing with the shop proved challenging once more). “Two weeks ago, the car started displaying various warnings,” he noted. “I texted customer service (available 24/7) and also called them. I received no response for 5 hours (at 11:30 pm local time). I never received a text. Luckily, the car was still drivable.

      “Local service finally contacted me, expressing their interest in picking up the car to assess the situation and replace the battery, since my deg was larger than expected. Great. I’ve since called three more times to report additional issues, left messages, and explicitly requested a callback. Nothing. I’ve sent texts. Nothing.”

      The Conclusion: Customer Service is Crucial

      That was the final straw for him: “I can tolerate a lot, but I think I’m done with this brand. I love the car but cannot rely on the service I might need in the future,” he remarked. He did offer a piece of advice: “To any Lucid executives who may read this – you must improve. The car quality is excellent, but customer service fosters loyal customers.”

      More: Lucid CEO Claims “The Market Sucks” For Affordable $25,000 EVs

      Moreover, this owner is not alone in his dissatisfaction with Lucid. Another Air owner commented: “I’m currently experiencing the mirror issue. I bumped it against the garage just like you. They are requiring a full replacement at over $3000… it’s madness. The mirror still functions, it moves in and out.”

      It’s Not Just One Individual

      Another individual explained why the service shop is so far away: “Becoming a certified repair shop costs over $200K, which falls on